General Data Protection Regulation (GDPR) is an EU data protection and privacy regulation for all individuals in the EU. Along with the new Data Protection Act 2018, this legislation is part of the data protection measures here in the UK. Turners Removals, like all other businesses, have to comply with it in order to protect the personal data of our staff and customers. In addition to providing national removals and storage services, we take extensive measures to ensure we comply with the GDPR. Our customer’s data is protected by secure passwords on our computer systems, while our premises are locked securely and watched 24-7 by CCTV.
If you would like more details on this, Turners Removals GDPR policy can be viewed in full at our Redruth office in Cornwall. Call us to arrange an appointment.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond within three working days to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 0117 981 2929 or via their website
As a member of the BAR, we adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by:
The Furniture Ombudsman
3-4 Viewpoint Office Village
T: 0333 241 3209